F.A.Q. (Frequently Asked Questions)

1. Is U.S. or Canadian insurance valid in Mexico?

2. How much does Mexican insurance cost?

3. Is it safe to pay for my insurance with a credit card?

4. If I stay in Mexico longer than planned, what must I do to get coverage for the additional time?

5. I will only be in Mexico for a few hours. Do I need to buy insurance?

6. Do I have to pay a deductible if I have an accident?

7. Is the insurance provided by a reputable insurance company?

8. Does my Mexican insurance cover traffic fines in Mexico?

9. What is MexVisit?

10. How does the fixed deductible work?

11. Can I purchase a policy without expiration date, i.e., an opened ended policy?

12. Is there any problem if my driver license has expired?

13. Can I cancel my policy?

14. Can an underage driver appear as a driver on my policy?

15. I do not speak Spanish What happens if I get involved in an accident?

1. Is U.S. or Canadian insurance valid in Mexico?

The many U.S. companies operate different coverages and conditions. Before leaving home you should verify with your agent or insurance company if your U.S. policy covers the damage your vehicle while in Mexico. If coverage is provide in Mexico, many companies have a restriction if you travel more than a specified number of miles south from the border. Other companies have restrictions based on the number of days the vehicle is in Mexico.

IMPORTANT: Some U.S. insurance companies may extend coverage for damage to your vehicle while in Mexico. However, by Mexican law, liability coverage must be provided by an authorized Mexican insurance company. The liability coverage offered by a non-Mexican insurance company it is not recognized by Mexican authorities.

 

2. How much does Mexican insurance cost?

We offer the best costs and coverages of the market, if you want to get an online quote, please click here. Like in the U.S and Canada, the premium will vary depending on the value of your vehicle, the limits of liability you chose, as well as the length of time for which you require coverage.

 

3. Is it safe to pay for my insurance with a credit card?

Your transaction is 100% safe because our system is based on an encrypted process where your credit card data is maintained strictly confidential.

Our web site processes the payments through an important credit card processing company that has processed over 100,000 policy payments and it has never presented a problem.

 

4. If I stay in Mexico longer than planned, what must I do to get coverage for the additional time?

If you extend your visit to Mexico, you need to purchase another policy that covers the extra period of your will stay. Please remember that you can purchase your policy online, anytime through this web site. All you need is Internet access and a printer.

 

5. I will only be in Mexico for a few hours. Do I still need to buy insurance?

You will have to purchase a policy even though your stay in Mexico is as short as a few hours. You just never know when you could have an accident . . . which is why it is called an “accident!” Please remember that liability coverage should be provided by a Mexican insurance company, no matter how long you stay.

 

6. Do I have to pay a deductible if I have an accident?

For the material damages, total theft, and glass coverages you will have to pay the deductible in case of a loss.

The liability coverage does not have a deductible, so no deductible applies for that coverage.

 

7. Is the insurance provided by a reputable insurance company?

All the companies we work with are the most solid and reputable in Mexico (Grupo Nacional Provincial, ACE Seguros, GE seguros, Zurich y ANA Seguros). All have many years of experience operating in this market, and you can have confidence in their solvency.
We also, express our commitment to help you to get the fairest settlement in case of a loss.

 

8. Does my Mexican insurance cover traffic fines in Mexico?

Sorry, it does not cover traffic fines. It is responsibility of each driver to respect Mexico’s traffic regulations.
NOTE: The insurance covers the expenses for surety and legal assistance required to defend the insured, and it also provides a bail bond.
NOTE: Liability coverage is specifically excluded if the driver is under the influence of alcohol or drugs at the time of an accident.

 

9. What is MexVisit?

MexVisit is an exclusive product for travel assistance that you will not find available with any other agent or underwriters. You can include it with daily, six month, and annual policies. Other agents can offer coverages with the same underwriters, but none of them will equate the quality of coverage provided with MexVisit.
a. Emergency Medical Assistance
b. Travel Assistance
c. Emergency Roadside Assistance

For more information about MexVisit, please click here.

 

10. How does the fixed deductible work?

For U.S. and Canadian drivers, one of the most misunderstood features of Mexico auto insurance is the deductible based upon a percentage of the vehicle value.

With a percentage deductible the insured pays a deductible of 2% of the vehicle value for collision, subject to a minimum of $500 for cars and $1,000 for all other types of vehicles, and 5% of the vehicle value for theft, subject to a $1,000 minimum for cars and #1,500 for all other vehicle types.

To satisfy the require of many of auto finance companies in the United States and Canada who require fixed deductibles not greater than $500 U.S. dollars for collision, and $1000 U.S. for theft. We worked with our insurance companies and GNP and ACE agreed to offer a fixed deductible option, similar to U.S. auto policies.

 

11. Can I purchase a policy without expiration date, i.e., an opened ended policy?

Unfortunately, it is not possible to leave the expiration date open because the coverage limits must be specified in the policy to make it valid.

However, we do offer lots of options, from one day up to one year, depending upon your need. It is easy for you to renew your policy online.

 

12. Is there any problem if my driver license has expired?

Yes, that is a big problem! Mexican law requires a valid driver license while driving. And, if you don’t have a valid license at the time of an accident, your insurance will not provide coverage. We suggest renewing your license before driving in either Mexico or your home country.

13. Can I cancel my policy?

If your policy period is less than six months, for example, for 5 days, it can not be cancelled once the effective date arrives. You may cancel a six month or annual policy within the first 15 days after the initial effective date. In this case you will be charged for the number of days of coverage. The policy fee is not refundable. After the 30 days.

If you have changed vehicles, we can process that change for you and the premium will be adjusted based upon the value of the old and new vehicle and the amount time remaining on the policy.

 

14. Can an underage driver appear as a driver on my policy?

The insurance policy specifies that in case of an accident, the coverage will only apply for drivers between the ages of 18 and 79 years old, who have a valid and authorized driver license.
IMPORTANT: The insurance does not cover damages suffered or caused for drunk-driving.

 

15. I do not speak Spanish What happens if I get involved in an accident?

All adjusters are supposed to be bilingual, Spanish-English. If your adjuster does not speak English, you can ask for another who does.